SHIPPING POLICY
Shipping Policy
Effective Date: 08 January 2025
Thank you for shopping with The Slayed Collection! Below you’ll find all the details about our shipping process, timeframes, and important policies.
1. Order Processing Time
• All orders are processed in the order they are received.
• Processing time for ready-to-ship units is typically 3–5 business days.
• Custom or styled wigs may take 5–14 business days to complete, depending on the complexity and current order volume.
• Orders placed on weekends or holidays will begin processing the next business day.
2. Shipping Timeframes
• Once your order is processed, shipping time begins.
• Domestic shipping (within Australia): 2–7 business days depending on location and courier.
• International shipping: 7–21 business days, depending on customs and destination.
Note: Shipping time does not include order processing time.
3. Signature on Delivery
All packages are shipped with signature required on delivery to ensure your order is received securely.
• We do not authorize packages to be left unattended or marked as “safe dropped.”
• If no one is available to sign, you will need to arrange a redelivery or collection through the shipping carrier.
4. Tracking Your Order
• A tracking number will be emailed to you once your order has shipped.
• Please allow up to 24 hours for the tracking link to update.
• If you haven’t received your tracking details after the processing timeframe, feel free to contact us.
5. Shipping Costs
• Shipping costs are calculated at checkout based on your location and shipping method.
• We occasionally offer free shipping promotions — sign up for our newsletter to stay updated!
6. Incorrect Addresses & Delivery Issues
• Please double-check your shipping address before completing your order.
• The Slayed Collection is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.
• If a package is returned to us due to address issues, the customer is responsible for additional shipping costs to resend.
7. Lost or Delayed Packages
• Once an order has been shipped, it is in the hands of the shipping carrier.
• The Slayed Collection is not liable for shipping delays, lost packages, or delivery failures caused by postal services.
• We will assist you in filing a claim with the shipping carrier if needed.
8. International Orders
• International customers are responsible for any customs duties, taxes, or import fees.
• Customs processing may delay delivery — unfortunately, this is beyond our control.
9. Questions?
If you have any questions or concerns about your shipment, feel free to email us at contact@theslayedcollection.com