FAQ
Frequently Asked Questions (FAQ)
1. How long does processing take?
Processing time varies depending on the product:
• Ready-to-ship units: 3–5 business days
• Custom or styled units: 5–14 business days
You will receive a shipping confirmation with tracking once your order is ready to dispatch.
2. Do you accept refunds or exchanges?
No. Due to health and hygiene reasons, all sales are final. We do not accept refunds, returns, or exchanges under any circumstances. Please make sure all order details are correct before placing your order.
3. What kind of lace do you use?
We use HD lace on most of our units for a seamless, natural melt. The type of lace is always listed in the product description.
4. What is the quality of the hair?
All units are made with 100% virgin human hair, offering high quality, softness, and long-lasting wear with proper care.
5. Can I color or bleach the hair?
Yes — our virgin hair can be dyed or bleached. However, we recommend consulting a professional stylist to avoid damage.
6. Do you offer custom orders?
Yes! We accept custom orders depending on availability. Please contact us through our [Contact Page] or email us with your request.
7. Do you ship internationally?
Yes, we ship worldwide. Shipping times and rates vary depending on your location and will be calculated at checkout. Customs duties and taxes may apply.
8. Will I need to sign for my delivery?
Yes. All packages require a signature upon delivery to ensure safe and secure receipt. We do not authorize “safe drop” or unattended deliveries.
9. What if I entered the wrong address?
Please double-check your details before placing an order. We are not responsible for packages delivered to incorrect addresses. If your order is returned, you will be responsible for paying a new shipping fee to resend it.
10. How do I care for my unit?
To keep your unit looking its best:
• Use sulfate-free, wig-safe shampoos and conditioners
• Avoid heavy oils or products with alcohol
• Use heat protectant when styling
• Store your wig on a stand or mannequin to maintain shape
Need more help? Contact us anytime via our [Contact Page] or email us at